Customer Success Manager

Customer Success Manager

Islamabad, Pakistan  |   Full Time

About APIMatic

APIMatic (apimatic.io) is a developer experience company with the mission to increase developer productivity worldwide. We are revolutionizing the way developers explore, try, and consume APIs. Our flagship product is a code generation engine that generates developer portals and API SDKs for programing languages like C#, Java, Python, Ruby, PHP, TypeScript, etc. One of our freely available tools, API Transformer (apimatic.io/transformer/), is used and loved by developers from 150+ countries. From large enterprises to small businesses, our products are enabling customers to roll out great developer experience programs with agility and speed. With teams in Auckland, San Francisco and Islamabad, we are continuously expanding our global reach.

Job Responsibilities

We are on the search for a person to work in a product-based company, who is responsible for developing customer relationships that can promote retention and loyalty. They will get to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction and provide technical support to customers with the goal to keep customers satisfied with the business’s products.

  • Empathize with every aspect of the customer experience, putting customers needs first
  • A proud advocate, you’ll be the voice of our customers, while remaining compassionate, responsive, inventive, and effective
  • Performance monitoring, objective setting and coaching of the customer success team
  • On-board New Customers and build trust and Transparency with existing customers
  • Encourages Customers to optimise use of the product and identify growth opportunities
  • Keep a strong liaison with the product & sales teams and actively contribute to the product road map
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs at both business and technical levels

Achieving customer success targets. Including management of churn through retention strategies and effective relationship management with customers ensuring smooth renewals and upsells

Required Skills & Experience

  • Seasoned (4+ years) high-growth B2B customer success experience preferably for a SaaS product
  • Proven success record, having built and managed successful inside sales/customer success/ support teams of up to 10
  • Experienced in Developing Healthy B2B Relationships
  • Proven expertise with teaching, coaching and training Customer Success methodologies
  • Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach
  • Must be passionate about learning API Management and the consumption industry
  • Contract negotiation, up-selling and deal forecasting experience
  • Strong written, verbal, presentation, and organization skills required, able to articulate and evangelize the value of APIMatic

Education

  • Bachelor’s degree in CS required
  • Courses/certification related to marketing/ sales/ Account Management would be preferred
  • MBA is a plus

Why​ APIMatic

  • Bonuses & USD- locked salary
  • Opportunity for Employee Share Option Program
  • Medical coverage and insurance
  • The freedom to learn and grow in a fast-paced environment
  • Opportunity to understand API space and excel in API landscape.
  • Silicon Valley advisors, consultants and mentors
  • Ability to try new things and experiment in your domain
  • Fun team to work within a startup environment 
  • Flexible working hours
  • In-campus free lunch & snacks
  • Team retreats and events
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